We are looking for a new afternoon/evening receptionist to join our front of house team.  Our busy practice boasts a friendly team of receptionists, veterinary nurses and vets.  The role is varied and interesting and involves the following:

• Meeting and greeting clients with their pets when they come to the surgery for appointments or procedures.
• Answering the telephone as the first point of contact for clients calling the surgery.  This may be to book appointments, order medication, general queries about our practice/service, asking for prices etc.
  
• Using the computer system for booking appointments or answering general queries.
• Handing out repeat prescriptions that have already been dispensed.
• Taking payments, both in person and over the phone.
  
• General administrative tasks including filing, scanning paperwork preparation etc
  

• Excellent communication and interpersonal skills.
• The ability to enjoy interacting with members of the public face-to-face or on the phone -  sometimes in quite stressful situations if their pet is very unwell or injured.
• A good empathy with people who upset or worried about their animals.
• Good typing and generalised computer skills.  Full training of our computer system will be given.
• Excellent organisational skills.
• A flexible approach to working hours as some overtime may be required.
• An enjoyment of working with people and animals!

The normal working hours are 26 hrs a week, Monday to Friday and then 5hrs on 1 in 3 Saturday mornings. (Average 28hrs/week)