MEDICATION & FOOD RETURNS

Our policies on the return and disposal of medications

In some circumstances, there may be occasions where you end up with a surplus amount of medication from your pet.  With some types or medications or large quantities this can end up being quite a large cost.  We often get asked if we are able to refund and/or reuse this medication.

Sadly we are not able to refund/reuse medication or food that has left the building due to the inability to provide proof of the storage conditions.

Nearly all medications have storage conditions that take into account temperature, light, position and humidity.    Whilst we do completely understand that it is highly unlikely that these conditions have been breached, we cannot provide evidence of the chain of storage conditions outside of our control, should we be able to reuse the medications for another animal.

From wholesaler to the practice and whilst in the practice the storage conditions are monitored and recorded.  This security stops as soon as the drugs leave the building.



"We take your pet’s health very seriously, so as a licensed supplier of veterinary medicines governed by The Royal College of Veterinary Surgeons and Veterinary Medicines Directorate we are unable to accept returns of prescription medications that have been prescribed to your pet.

This is to ensure the safety of the animals involved, as items may have been stored incorrectly or, whilst unlikely, tampered with.
"We are not able to reuse, resell or donate the medications to charity either, for the same reasons as described.  Whilst we understand that this can be frustrating, we hope that you can understand the regulations.

We do always suggest that you make sure medications are orderer/purchased in sensible and/or realistic amounts to try and prevent a stockpile building up that could be wasted.
The British Small Animal Association has further information about the storage and supply of medicines along with policies on returns.
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