UPDATED THURSDAY 27th JULY

Coming to our practice after MONDAY 28th FEBRUARY...


Please be responsible and help us to help you...

The Government is lifting some of the restrictions imposed due to COVID-19 from Thursday 24th February.   We have updated our COVID policies In line with government advice, as well as that from our regulatory bodies. 


Our aim as always is to ensure to try and keep clients and staff safe at all times, as well as protecting our workforce to allow us to remain effective, efficient and able to continue providing a high quality veterinary service.  

Local Protocols during COVID-19

** FROM MONDAY 28th February **

These are subject to short notice change IF the situation or advice changes.

  • Come DIRECTLY to reception now.

    Please come straight up to reception in time for your appointment.  You do NOT need to TEXT us now.

  • Wearing a Mask/Face Covering is an optional and personal choice now..

    Wearing a mask is now no longer manditory and you can choose whether or not you want to wear one.

  • Use the HAND SANITISER on your way in...

    Please make use of the alcohol gel dispensers provided outside and inside the waiting room area. 

  • Please utilise CONTACTLESS payment...

    We still ask that preferably, payment is made by CONTACTLESS or CHIP and PIN. 


    However, cash payments can now be taken if necessary. 

  • REPEAT Prescriptions/Food etc...

    We ask that you order online at www.biltonvets.co.uk/prescriptions as this saves us a huge amount of time.


    We are still asking for 48hrs notice please. 



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    Collecting MEDICATION or FOOD...

    We have now closed the lower dispensing window and ask that you come round to reception if you are needing to collect medication or food. 

Repeat Prescriptions.

Following COVID and Brexit, we still do have some disruption to supply chains on certain items.  As with many things, we are also experiencing price rises across the board on many of our items. 

 

  • Please make sure you order medication in plenty of time - we suggest making sure you have at least 7 days in reserve to allow for delays or supply issues.



  • Please wait at least 48 hrs before considering collection. This gives us time to source and order the medication for you and contact you if there is a problem.


  • When you come to collect, please come straight round to reception now as the lower dispensing window is now closed.